To confirm your reservation a 50% deposit is due within five working days. We reserve the right to treat any booking as cancelled if the amount due is not paid on time.
The balance is due 30 days before arrival. For reservations made within 30 days of departure date full payment is required upon making your reservation request.
If the balance of the payment does not arrive 30 days before your arrival date the reservation will be subject to availability and may be cancelled. We are not responsible for bank transfer fees.
We will confirm the availability of rooms with the partner hotel of your choice (see partner hotels list). The booking will be made once 50% deposit is received.
To make sure you enjoy the hotel of your choice we recommend early booking, especially for travel planned during high season.
If you wish to change the date of stay please contact us directly. All requests for changing the date of stay will be subject to availability and may be subject to additional charges.
Cancellations and refunds:
All reservations, bookings and/or deposits are non-refundable.
Notice of cancellation must be made in writing to the Happy Iguana Company. Charges depend on the length of time prior to departure date that we receive your cancellation. Payments of either deposits or payments in full are refundable when applicable:
• 90 to 60 days prior to departure – 100% of amount paid, less 15% cancellation fee.
• 60 to 30 days prior to departure – 50% of amount paid less 20% cancellation fee.
• Less than 30 days prior to departure – 100% of amount paid is non-refundable.
• High season bookings – 100% of amount paid is non-refundable.
There will be no refunds for unused services, and in no circumstances will refund ever exceed amount paid. Trip cancellation insurance is strongly recommended and can be obtained through your local insurance company.
In the event any of the package part becomes unavailable due to circumstances beyond our control after a deposit is received, we will have the option of either propose alternatives, or refunding the deposit in full.
Happy Iguana Company℠ is operated by Iguanafeliz SA de CV. Licence number: 08078555.