To confirm your reservation a 50% deposit is due within five working days. We reserve the right to treat any booking as cancelled if the amount due is not paid on time.
The balance is due 30 days before arrival. For reservations in less than 30 days before the arrival date full payment is required upon making your reservation request. If the balance of the payment does not arrive 30 days before your arrival date the reservation will be subject to availability and may be cancelled.
We are not responsible for bank transfer fees.
We recommend early booking, especially for travel planned during high season.
If you wish to change the date of stay please contact us directly. All requests for changing the date of stay will be subject to availability and may be subject to additional charges.
Cancellations and refunds:
Payments of either deposits or payments in full are refundable when applicable:
• 90 to 60 days prior to departure – 100% of amount paid.
• 60 to 30 days prior to departure – 20% cancellation fee.
• Less than 30 days prior to departure – 100% of amount paid is non-refundable.
• High season bookings – 100% of amount paid is non-refundable.
There will be no refunds for unused services, and in no circumstances will refund ever exceed amount paid. Trip cancellation insurance is strongly recommended and can be obtained through your local insurance company.
In the event the service becomes unavailable due to circumstances beyond our control after a deposit is received, we will have the option of either propose alternatives, or refunding the deposit in full.